About Fast Track Frequently asked questions

1.About Fast Track

Questions Answers
1-1

What is Fast Track?

It is a way to handle some quarantine procedures before you enter Japan from overseas, using MySOS Web online or the MySOS app on a smartphone.
By using Fast Track you can complete some quarantine procedures to verify documentation prior to entering Japan, including your test result certificate for a COVID test taken less than 72 hours before departure, your personal Pledge, and vaccination certificate, etc.

1-2

Is there a cost to use Fast Track?

Fast Track is a way to handle some airport quarantine procedures electronically in advance. There is no cost to use Fast Track itself, but any costs related to having a computer, smartphone or device and using mobile data must be covered by the user.

1-3

Who can use Fast Track?

Anyone can use it regardless of nationality, country, or region, but a computer, smartphone or device that can access the Internet is required.

1-4

Can I still use Fast Track if children travel with me?

Yes.
If a person aged 12 years or under (at time of entry) is traveling together, a parent/guardian can register together for Fast Track by registering name and other information under “Register an accompanying person” when registering by MySOS Web or installing the MySOS app.
A person aged 13 years or over (at time of entry) cannot be registered as an accompanying person, so would either need to register via MySOS Web or have a smartphone and register via the app.

1-5

How do I register if I have had one or two doses of a vaccine, but not three doses?

If you have not received your third dose of valid vaccine(s), please select the “Will not register” option when asked about registering a vaccine certificate.

1-6

What should I do to register an accompanying child who did not meet vaccination requirements and/or did not receive a third dose?

If your child has not received a third dose of valid vaccine(s), please select the “Will not register” option when asked about registering a vaccine certificate. It is not necessary to upload the parent/guardian's certificate.

2.About using the app

Questions Answers
2-1

What is the cut-off date for me to use Fast Track?

New measures for enhanced border measures may be revised from time to time, so please be sure to check the latest information and register within two weeks of your planned date of entry to Japan.
After you complete the online Questionnaire Web via MySOS Web or the app, the cut-off time for registration will be displayed on the MySOS Web or app screen. Please complete your registration by that time. After you have entered all the required information, this registration step will be complete once the words “Registration complete” are displayed on a yellow , green, or blue screen.

2-2

Can I still use Fast Track if I don't have Internet access?

You will need to connect to the Internet via MySOS Web or the app for registration prior to entering Japan, and again during quarantine procedures at the airport.
You will need to show the MySOS Web or MySOS app screen during quarantine procedures after arriving at the airport in Japan. A Wi-Fi connection will be available at the airport. If you registered via MySOS Web and do not have a device to display the screen, please bring a page printed using the MySOS Web printing function and present it at the airport quarantine.

2-3

Can I do the Fast Track procedures while I’m on the plane?

You will not be able to use Fast Track if your pre-registration via MySOS Web or the MySOS app is not completed at least 6 hours prior to the scheduled arrival date and time of your flight.

2-4

After arriving at the airport in Japan, can I register using the app and use Fast Track?

You will not be able to use Fast Track if pre-registration of your test results is not completed via MySOS Web or the MySOS app at least 6 hours prior to the scheduled arrival date and time of your flight.

2-5

Can I still use Fast Track if I don't have a vaccination certificate?

Yes, you can still use Fast Track even if you don't have a test certificate for a test taken less than 72 hours before departure. When you are registering using MySOS Web or the app, for the item “Do you wish to do prior registration of a test certificate?” please select “Will not register.” If you select “Will not register,” you will be required to show the paper (or other) version of the test certificate when you board the aircraft, enter Japan, etc.

2-6

Can I still use Fast Track if I don't have a test certificate (for a test less than 72 hours before departure) when I pre-register using MySOS Web or the MySOS app?

Yes, you can still use Fast Track if you don't have a test certificate for a test taken less than 72 hours before departure. When you are registering using MySOS Web or the MySOS app, for the item “Do you wish to do prior registration of a test certificate?” please register with your selection of “No." If you select "No," you will be required to show the paper (or other) version of the test certificate when you board the aircraft, enter Japan, etc.

2-7

What address should I register if I will be quarantining at facilities secured by the quarantine office?

Please register the address where you will stay after you leave the facilities that were secured by the Quarantine Office.

2-8

I have had three vaccine doses, but what if one or more of them is not recognized by the Ministry of Health, Labour and Welfare?

Please select "Will not register".

2-9

Which file formats will be accepted for uploading my test certificate or vaccination certificate, etc.?

You can upload files in these formats: PNG, JPG (JPEG), GIF, and PDF. File size is limited to 5 MB per file. Up to 5 files can be uploaded.

2-10

I am using the vaccination certificate app provided by the Digital Agency. How do I upload the certificate?

Please upload the image created using the "Save image of 2D code" function, or else a screenshot that clearly indicates the required information.

2-11

Which time (local time or Japan time) should I enter to indicate when the sample was taken?

Please enter the local time as shown on the test certificate, for a test taken less than 72 hours before your flight departure.

2-12

I would like to know the name to be registered in Fast Track.

Please use the name on your passport.

2-13

I can't register my name in Chinese characters.

Please use the name (in Roman character) printed on your passport.

2-14

What should I do if my family name changes due to marriage, etc., so the name on the vaccination certificate does not match the name on my passport?

On the vaccination certificate, please use a pen or pencil to clearly write your name as indicated in your passport. Please upload an image of the certificate that clearly shows the full name you have written.
Please note that your document might not be accepted if the names in the vaccination certificate and passport differ significantly (for example, neither your first nor family name actually matches between the two documents).

3.About migrating from MySOS Web to MySOS app (user has installed MySOS app, but not yet created a MySOS Web account)

Questions Answers
3-1

I have pre-registered for Fast Track on MySOS Web, but I need to install the MySOS app before entering Japan, in order to quarantine at home/accommodations. What should I do?

Information registered on MySOS Web can be shared with the MySOS app.
If you install the MySOS app (on smartphone/device) from the special QR code and enter identical information as registered on the account registration screen for MySOS Web, a log in screen will appear. Please log in using the e-mail address and password you already registered via MySOS Web.
The information registered with MySOS Web will be carried over and you can can then use it in the MySOS app.
For detailed instructions please refer to this manual.
(Note: If you are using general-use MySOS app rather than one installed from a special QR code, the steps will differ, so please refer to this manual.)

3-2

I started pre-registration with the MySOS app, but I want to continue with registration on MySOS Web.

You can create a MySOS Web account from the MySOS app settings screen, which will allow you to continue with registration procedures on MySOS Web.
From the gear symbol on the MySOS app screen, go to the settings screen, then from the "Account" option set your e-mail address and password, then tap "Send e-mail."
When the e-mail arrives, open it on the smartphone/device that has MySOS app installed, click the verification link in the e-mail, and log in to the MySOS app.
Then, when you log in on a computer/device screen, the data registered via MySOS app will be shared with MySOS Web.
For detailed instructions please refer to this manual.

3-3

I actually started pre-registering Fast Track on both the MySOS app and MySOS Web. What should I do?

If you have created an account on both MySOSWeb and the MySOS app and you were unable to link data registered on each by following instructions in 3-1 and 3-2, please uninstall and then reinstall the MySOS app. Please click here for detailed instructions.

4.About the app

Questions Answers
4-1

Is the MySOS app used for Fast Track the same as the MySOS app used to confirm health condition and location after entering Japan?

Yes, it is the same app.
The MySOS app installed for Fast Track is the same one used to report and confirm health condition and location for the designated quarantine period after you enter Japan. Please leave it installed and continue using it.

4-2

Can I delete the MySOS app after I've finished using Fast Track?

Only if you are required to quarantine, please keep the app installed and continue using it to report your health condition during your designated quarantine period.
If you are not required to quarantine after entering Japan, you may delete the app after you have completed immigration procedures.

4-3

What do the different colors of the MySOS screen mean?

Red screen: Pre-registration has not been completed.
Yellow screen: Except for the test certificate, pre-registration has been completed. You can use FastTrack, but will be required to show the paper (or other) version of the test certificate when you board the aircraft, enter Japan, etc.
Green screen: All pre-registration and review procedures have been completed.
Blue screen: Your screen will change to blue only if your test certificate (test taken less than 72 hours before departure) has been accepted, the screen then changed to green, and one of the following conditions applies.
- You are entering Japan from a country/region in the "blue" category.
- You are entering Japan from a country/region in the "yellow" category, and your vaccination certificate for your third dose has been accepted.
Please be aware that if you have a "blue screen," it may change to green if a country/region where you stayed has changed categories as of the time you enter Japan.

4-4

If I have registered incorrect information during pre-registration, can I correct it?

If you wish to correct your name, date of birth or passport number, please re-scan the special QR code, and then make the changes. The following explains the situation for changing your Pledge or other items:
If this is before you register “Yes” or “No” regarding a test certificate (for a test taken less than 72 hours before departure), you can change the information you entered in the online questionnaire and personal Pledge, at any time.
Once you register “Yes” or “No” regarding a test certificate (for a test taken less than 72 hours before departure), the Quarantine Documentation Center (QDC) will start your review If your current status is indicated as “Under review” it is still possible to change the information you entered for the online questionnaire and personal Pledge.
Once the status is indicated as “Review complete,” it is no longer possible to change the information you entered.
After the review is complete, if you wish to change any information for reasons such as changes in the reserved flight or accompanying person(s), you will need to uninstall the MySOS app, then re-install it, and re-enter all the information from the start.

4-5

I want to register for Fast Track but I don't see the “Pre-registration for quarantine procedures” button.

When you installed the app, if you selected “Yes” when you saw the message “Some quarantine procedures can be done by smartphone app before you enter Japan. Do you want to use this function?” the “Pre-registration for quarantine procedures” button should appear. If it does not appear, please uninstall the MySOS app and then re-install it.
If you currently have MySOS installed in regular mode (nine icons on the app’s top screen), please follow the steps below to switch to the MySOS “Entrants to Japan” mode.※ To switch, you must have the latest version of the MySOS app.
① Open "Settings" at the top right of the screen in MySOS regular mode.
② Tap "Use for entry/return"

4-6

Can I use the same MySOS app that I installed for a previous occasion when I entered Japan?

If you already have MySOS installed, please scan the dedicated QR code again or tap on the dedicated link. You can also follow instructions in FAQ 4-5 to reset your MySOS to the required mode.
* If your app version is out of date, you may have to update it. If information is still showing from when you previously used Fast Track, please uninstall the MySOS app and then re-install it.

4-7

After I enter my responses online, the app freezes when I try to obtain the QR code and I can't go any further. What should I do?

【MySOS app】
Please clear your browser’s cache, uninstall the app, and then try again to register.
If you are still unable to register after reinstalling the app, you can also register online via MySOS Web, so please use that.
【MySOS Web】
Please clear your browser’s cache, and then try again to register.
If that still doesn't work, please try again using a different browser.

To answer the online questionnaire, please be sure to start by tapping the "Pre-registration for quarantine procedures" button in MySOS.
If you have already answered the questionaire by smartphone from this link (https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/0000121431_00251.html), please delete (uninstall) the "Questionnaire app" icon from your smartphone's home screen.

5.About Account Registration

Questions Answers
5-1

I entered my email address and password on the MySOS account registration screen, but I cannot press the Send E-mail button.

Only alphanumeric characters and the symbols _ . - + ? are allowed in the e-mail address field. Full-width (Asian and other double-byte characters) are not recognized, so please ensure they are not included.
Passwords must be between 8 and 20 alphanumeric characters. You can use alphanumeric characters and the symbols # $ % and &.

5-2

I entered my e-mail address but did not receive any e-mail message.

Please ensure that your settings allow you to receive e-mail from the domain @hco.mhlw.go.jp.
Also, please ensure that the e-mail address you entered does not contain unnecessary spaces, that you have typed it correctly, and that it did not end up in your junk or spam e-mail folder.

5-3

I received a message, but I cannot access the link in the e-mail.

The link expires in 60 minutes. If more than 60 minutes has elapsed since you received the e-mail, please redo the account registration process.
If you are still within 60 minutes, please ensure the link is not broken, or paste the link directly into your browser. Alternatively, please try again using a different browser.

5-4

I entered my passport information incorrectly. Can I make corrections?

You can make corrections at any time until our review of your Fast Track registration has been completed.
Please tap the "Passport information" button and then tap the "Edit" button [編集ボタン] to make your changes.
For a person under the age of 12, you can make changes by tapping "Register accompanying child aged 12 and under" and then "Edit" next to the name.
No corrections can be made after our review has been completed.

5-5

I forgot my password, so I tried to reset it but did not receive an e-mail.

Please ensure that the e-mail address you entered does not contain unnecessary spaces.
Also, please ensure that you have typed it correctly, and that it did not end up in your junk or spam e-mail folder.
If you still don't receive an e-mail, please try resetting it again.

5-6

I reset my password, but I cannot access the link in the e-mail I received.

The link expires in 60 minutes. If more than 60 minutes have elapsed since you received the e-mail, please start again to reset your password.
If you are still within 60 minutes, please copy and paste the link directly into your browser. You could also try again using a different browser.

5-7

I am trying to reset my password, but cannot do it.

Please ensure that the new password and confirmation are the identical.

5-8

I have entered my e-mail address and password, but I cannot log in.

Your account will be locked if you make more than six attempts. Please wait 30 minutes before trying again.

5-9

Can I use the same MySOS Web registration from a previous time when I entered Japan?

Accounts are deleted the day after last date of follow-up after entry to Japan, so cannot be used for future entries. Please redo your account registration.

6.About personal information

Questions Answers
6-1

How do you handle personal information?

The Health and Location Monitoring App (MySOS) is designed with full awareness of privacy protection, assurance of transparency, and the minimal collection of data required to handle health and location information.

Personal information is handled appropriately based on the Act on the Protection of Personal Information.
In addition, privacy protection is being conducted with reference to and aiming for an equivalent standard as policies such as the European Union’s General Data Protection Regulation (GDPR).

For more information please refer to the privacy policy.

https://www.hco.mhlw.go.jp/privacy/en.html

7.Other

Questions Answers
7-1

I am using the Digital Agency’s Visit Japan Web service. Can I use it in combination with Fast Track?

You are still required to use MySOS, but the use of the Visit Japan Web service (https://www.digital.go.jp/en/services/visit_japan_web-en/) or Fast Track (which is based on the MySOS app) is optional.
The data is not linked between the MySOS app and Visit Japan Web, so if you wish to use both, you will need to submit your pre-arrival documentation separately to both.
You would need to register the same information and certificates for both.