厚生労働省・入国者健康確認センター 日本へ入国・帰国した皆さまへ
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Ministry of Health, Labour and Welfare・Health Monitoring Center for Overseas Entrants (HCO)

To Anyone Entering/Returning to Japan

Regulations on Mandatory 14-Day Quarantine

14 day period after entry

Isolate yourself at your accommodation (registered location of isolation) or home, and do NOT come into physical contact with others.
Report your location and health condition daily as pledged.


During your stay

Practice precaution against infection: Use mask, sanitize hands/fingers, avoid the "3Cs" (closed space, crowd, close contact).


Click here for User Guide

INDEX

① Daily Actions (with MySOS App)

Be sure to stay logged in to MySOS

説明をみる (PDF)

Instruction (PDF)

動画をみる

Video

Report Your Location using the Health and Location Monitoring App for Overseas Entrants(MySOS

  • 1

    Log In (Register to Start Using the App)

    - Install the app from the unique QR code

    - Upon arrival at an airport in Japan, please enter Passport Number and Date of Birth. You can then start using the app.


  • 2

    Register Your Location of Isolation (Accommodations), Report Your Current Location

    - Upon arriving at your location of isolation (accommodations), “check in” to register your location.

    - Multiple times a day, you will receive a notification asking you to confirm your current location.

    →Tap the “I’m Here!” button to reply.

Report Your Health Condition using the Health and Location Monitoring App for Overseas Entrants(MySOS

  • Once a day, you will receive a notification asking you to confirm your health condition.

    →Follow the prompt in the notification to report your health condition.

About the Health and Location Monitoring App for Overseas Entrants(MySOS

  • *You may recieve an AI-powered automatic video call rather than from the operator, but you can answer the same in either case.


  • Answering Video Calls

    - Answer incoming video calls from the HCO to verify that you are staying at the registered location of isolation (your accommodations).

Warning

You MUST answer incoming HCO communications.
You cannot call back on a video call.When you receive a video call, the HCO will confirm whether you are at home or indoors at the time, based on your surroundings, etc. Please wait for the next video call, as the HCO cannot make this confirmation if you call back by telephone.

② Other Actions (besides MySOS App)

Consultation, Contacts, Information

Health Monitoring Center for Overseas Entrants (HCO)

Health Monitoring Center for Overseas Entrants (HCO) will conduct various follow-up to those who have entered or returned to Japan during the "14-day quarantine".

Health Monitoring Center for Overseas Entrants

Phone03-6757-1038(Automatic voice guidance)

COVID-19 Multilingual Guide

When Close Contact with COVID-19 Positive Person is Suspected

  • If close contact with COVID positive person is suspected, HCO may contact you to provide instructions and specific information (by email, push notification and video call via MySOS App etc.).

    航空機内等での濃厚接触が疑われた場合、情報提供やご案内のため、電話等によりご連絡することがあります。

Current Notices

*From 13:30 pm to 17:30 pm on September 11, 2021,
MySOS app download for Android smartphones was unavailable.
Now the problem resolved and the app can be downloaded.


*If we call you via automated video call, you can answer it the same way as when a human operator calls.


*If a connection error message appears on OEL app, do not try to press the "I'm here" button repeatedly. Wait for a while before attempt to press it later.

≫All Notices

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Labour and Welfare, All Rights reserved.